Featured Not resolved
Exchange, Refund and Cancellation Policy

Few years ago I made a terrible mistake - I bought Pro-Aqua vacuum and lost $2,500. I was expecting some wet cleaning, but got for so much money regular vacuum with option to vacuum into water and with addition to use it as a humidifier in my apartment. This vacuum could be worth at least $350, but not $2,500.

It's really difficult for me each and any time pull water into container and after vacuuming to clean that dirt with water.

There is a big additional piece - electrical nozzle FOR DRY CLEANING ONLY. When I was buying this vacuum I tried to refuse this nozzle, but been pushed to accept it. I never used this nozzle!!

I think this Pro-Aqua vacuum is a real rip off.

This person wrote the review because of pricing issue of pro aqua vacuum cleaner from Pro Aqua and attached photo s. Reviewer claimed that he or she lost $2500 and wants Pro Aqua to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Pro Aqua for you to read. This information may help you with your purchase decision.

Had an Experience with Pro Aqua?

Write a review


Terms of Service
Post Comment

Dear Customer,

No the Pro-Aqua does not "wet clean", it uses water at the filter which is much better than any dry filter as it does to allow dust to escape back out into your air.If you have the shampooing kit, that will spray water out and suck it back in for a "wet clean".

Yes the electric nozzle is for "dry cleaning", meaning that you cannot suck up water with that attachment as it has electricity running though it and we don't want you to get electrocuted.

However, you can use it to vacuum your carpet, rugs, or bare floor.We hope this helps.

Please contact Red Rock Aqua Systems at (435) 319-6102, or Thorokleen at (505) 359-5078, both are authorized Vivenso (Pro-Aqua) distributors.You can also visit our websites: VivensoUSA.com, or Vivenso-NM.com and we will do our best to serve you.


I totally agree they are a rip off. These people barged into my home stayed 4 hours maybe five I even fed them a snack we are elderly and they finally broke us down .we paid 2500 dollars took it out of my husband retirement we are sorry we ,made a big mistake vacuume is bulky and does not do a good job


Pro aqua is the same in syracuse as pro aqua and vivenso and auburn pro aqua vivenso and now it's all the same pro aqua same vivenso same hyla auburn and syracuse. Pro aqua and vivenso is done in america so should the owners. Pro aqua, vivenso, hyla in Syracuse and auburn is all the same even oswego same owners


No, reply, no resolution.

As my apartment not as big, I just through out that "Nozzle".

I almost sure it will be NO REPLY from "Pro-Aqua Company".

Baltimore, Maryland, United States #965566

Couldn't agree with you more and this machine is such a hastle.

You May Also Like

Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more BATTERIES PLUS ARE FRAUDULENT COMPANY Batteries Plus "In other words,be prepared to argue with a wall when you try to bring a battery back for warranty replacement. Bought a battery in Dec 2016,in Sept 2017 it kept..." Read more Duckfish Electronics - STAY AWAY AT ALL COSTS!! Duckfish Electronics "If you're looking for damaged, defective, reported stolen, fraud reported, blacklisted, financed, etc...and a fake attempt for quality cell phones, then this is the place for you. At first we..." Read more Samsung Electronics - Samsung 78 curved TV 4KUHD Samsung Electronics "I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor..." Read more Trolli candies 65Ct bag contains 55 pieces of candy Trolli "Bought the Trolli 65ct Halloween candy to make treats for my grandson's school since the class is large. Since I needed 60 pieces I decided to count them to put..." Read more FREIGHT SHIPMENT - FEDEX SUB-CONTRACTS Fedex "Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..." Read more Ebay - Fraudulent seller used our company name, trademark and logo. Ebay "We had a complaint from a customer of ours who claimed to have bought something from our ebay shop and it hadn't arrived after 2 months. We don't have an..." Read more DO NOT RENT AT EXTRA SPACE STORAGE - MOLD ALERT!!! Extra Space Storage "In July 2017, the toilet next to my unit overflowed. They called and told us; we filed a claim with our insurance company. They did nothing to mitigate the effect..." Read more